Return Policy

Return Policy
At TalasBeauty.com, we are committed to delivering the highest level of customer service. If you are not completely satisfied with your purchase, you may return products within 14 days of the delivery date, subject to the conditions outlined below.

General Return Policy
Condition of Items: All items must be returned in their original condition and packaging, including all tags, paperwork, manuals, and accessories. Products must be unopened, unused, unworn, unaltered, and undamaged to qualify for a return.
Return Process: To initiate a return, please email talasbeautysupply@gmail.com. Once your return is received, please allow 3 to 10 business days for inspection.
Return Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable delivery method.
Condition of Returned Items: If returned items are not in their original condition, we reserve the right to refuse the return or ship the item back to you at your expense.

Restocking Fee
Returned items will be subject to a minimum 30% restocking fee, depending on the condition of the product(s) upon return.

Original Shipping Costs
If your original order qualified for free or promotional shipping, the shipping costs will be deducted from the refund amount.

Return Shipping Refunds
Original shipping fees will only be refunded if the item was shipped incorrectly or arrived damaged. In all other cases, return shipping costs will be deducted from your refund.

Claims for Damaged or Incorrect Items
Claims for damaged, defective, or incorrect items must be submitted within 7 days of the delivery date and must include a photo as evidence. Claims may take 1 to 8 business days to be processed.

Return Credit
After the returned items pass inspection, the return credit will be issued to the same payment method used for the original purchase.

Refused Packages / Undeliverable as Addressed (Return to Sender)
If your package is returned to us due to an incorrect address or if it is refused, you may have the package reshipped by paying the additional shipping fees.
If you choose not to reship, your order will be treated as a regular return, and a 10% restocking fee will be applied. Original shipping costs are non-refundable.
For in-store pickup orders, any items not picked up within 7 days will be treated as a refused/undeliverable package. The order will be canceled, and a refund will be issued minus a 10% restocking fee.

Ineligible Items for Return
The following items are ineligible for return:

  • Clearance, Special Sale, or Promotional items
  • Special Order items
  • Fashion jewelry and cosmetics (Final Sale)
  • Any items that have been opened, used, tried on, altered, or damaged by the customer, or that are missing pieces or packaging materials.